What rental periods are available?
We offer monthly and weekly rental options for all mobility equipment, as well as daily and weekend options for Wheelchairs and Scooters.
Can I extend my rental if needed?
Yes. Contact us before your rental period ends to arrange an extension.
Do you require a deposit for rentals?
Most rentals do not require a deposit. However, electric scooters and power wheelchairs require a refundable deposit along with a valid ID and payment method.
Do you deliver rental equipment?
Yes. ez4umobility offers delivery and pickup services within our service area.
Is setup included with delivery?
Yes. Our service team can deliver, assemble, and provide operating instructions for your equipment.
What if the equipment stops working during my rental?
Please contact us immediately. We will troubleshoot the issue and arrange repairs or replacement equipment if necessary.
Are rental items cleaned before delivery?
Absolutely. All rental equipment is professionally cleaned, sanitized, inspected, and tested before each use.
Do you sell new and used equipment?
Yes. We offer both new and certified pre-owned mobility equipment.
Do your products come with warranties?
Yes. Most new equipment includes a manufacturer warranty. Warranty coverage varies by product.
Can I finance a mobility scooter or wheelchair purchase?
We do offer a rent-to-own option. However, we do not currently offer financing options for purchases.
Can you special order products or accessories?
Yes. We can special order select brands, models, accessories, and replacement parts.
Do you accept trade-ins or buy used equipment?
Depending on the condition and model, we may accept trade-ins or purchase select used equipment.
What types of mobility scooters do you offer?
We offer travel scooters, heavy-duty scooters, folding scooters, and full-size mobility scooters.
Can mobility scooters be used outdoors?
Yes. Many models are designed for outdoor use and can handle sidewalks, paved surfaces, and light terrain.
How far can a scooter travel on a full charge?
Battery range depends on the scooter model, rider weight, and terrain, but most scooters travel 8-10 miles per charge.
Are your scooters airline or cruise approved?
Some travel scooters are airline- and cruise-friendly. We can help you choose a compliant model.
Do you rent manual and power wheelchairs?
Yes. We offer both standard manual wheelchairs and powered wheelchairs.
What is the difference between a transport chair and a wheelchair?
Transport chairs are lightweight and designed to be pushed by a caregiver, while wheelchairs are slightly heavier and designed for independent use.
Do you carry bariatric wheelchairs?
Yes. We offer heavy-duty wheelchairs with higher weight capacities in 20", 22", and 24" wide seats.
Do you accept Medicare or insurance?
Unfortunately, we currently don't accept Medicare or insurance. We only accept private pay.
What payment methods do you accept?
We accept all major credit cards, debit cards, Apple Pay, $Cash App, PayPal, Venmo, cash, and checks.
Can I submit my purchase to insurance for reimbursement?
Yes. We can provide invoices and documentation that may help with reimbursement requests.
Do you repair mobility equipment?
Yes. ez4umobility provides minor repair and maintenance services on mobility products rented or purchased from them.
Can you repair equipment purchased elsewhere?
No. We don't have a repair shop. On the other hand, we can help find someone who can repair your equipment.
How often should mobility equipment be serviced?
Routine maintenance is recommended annually or sooner depending on usage.
Can I rent equipment while visiting the area?
Yes. We frequently assist travelers staying at hotels, vacation rentals, resorts, and family homes.
What equipment is best after surgery?
Popular post-surgery rentals include walkers, knee scooters, wheelchairs, lift chairs, and hospital beds.
Can equipment fit inside a car?
Yes. Many travel scooters and wheelchairs fold or disassemble for easy transportation.
How far in advance should I reserve equipment?
We recommend reserving equipment as early as possible, especially during holidays and busy travel seasons. But, we do have same-day service, depending on reservations.
What is your rental cancellation policy?
You can cancel your rental reservation up to one hour before delivery.
Do you have a satisfaction guaranteed refund policy?
Yes. Just let us know what you're not satisfied with and we will refund a portion or all of your payment, less any service charges accrued during payment.
Who does ez4umobility serve?
We provide service to local residential customers, healthcare facilities, hotels, and travel destinations within our delivery area.
What areas does ez4umobility serve?
We proudly serve Yulee, Lakeside, Jacksonville, Baldwin, Neptune Beach, Atlantic Beach, Sawgrass, Orange Park, Palm Valley, Jacksonville Beach, Ponte Vedra Beach, Green Cove Springs, Mandarin, San Jose, Fort Caroline, and surrounding communities.
Is your staff knowledgeable?
Yes. Our staff is knowledgeable and helpful. We have an expert team that provides personalized assistance to customers. Our staff is friendly, professional, patient, and takes the time to answer all questions.
Do you provide customer training?
Yes. We provide basic operating and safety instructions with every delivery or pickup.
Do you collect customer personal data?
We do not collect customer data on a permanent basis. Any data collected from customers at reservation time is temporary, secured, and discarded once a rental agreement is signed and rental commences.
How do you protect customer payment data?
We use a reputable application SQUARE POS to process payment information, which is secured by the application. We do not keep customer payment information.
